Contact Centre Officer

Contact Centre Officer-

Total salary £29,307 - £34,853

£21,876 - £26,016 plus 20% Shift Allowance and 13.97% Weekend Working

Have you ever thought of becoming a Contact Centre Officer? You would be at the frontline of Policing, ensuring the public receive an outstanding service from Staffordshire Police.

You will be the first point of contact for the public dealing with emergency 999 calls and all other contacts from the public who call us for help, information and advice.

We are looking for people who think clearly whilst under pressure, and who are able to process and assess information quickly to make important decisions, throughout this time remaining calm and courteous. The role requires a great deal of multi-tasking so whilst carrying out the above you will also be accurately inputting data into various police IT systems, and gathering and assessing information from Force databases to support our frontline Police Officers and staff dealing with the Public.

As a member of the team you would be involved in a fast-paced, customer-focused Contact and Response Directorate, based at Police Headquarters, Stafford. 

Now is a great time to join Staffordshire Police. We have invested in new technology to improve and enhance our engagement and contact with the public online through our force website and also via social media platforms such as Twitter and Facebook – as a member of our Contact team you will have a key role in these developments. 

The role in Contact is 24/7 so shift and weekend working enhancements will apply depending on the individual shift pattern.

 * Please note that applications are welcomed from all suitably qualified/experienced individuals. However prior consideration will be given to applications from individuals who are ‘at risk’ and employed by Staffordshire Police. If an appointment is made from that at-risk group, the post may be withdrawn. In this event, a representative from the People Services team will notify any affected applicants.

“Staffordshire have a strong commitment to equality and diversity in our people, within the organisation and in the services, we provide to our communities.

We want to reflect the communities we serve and one way we can try to achieve this is through a 'positive action' approach.

Positive action is activity which helps employers identify and remove barriers and issues to the recruitment, retention and progression of people who identify with underrepresented groups of the Equalities Act 2010 (i.e. LGBT+, ethnicity, disability), whilst still employing people on merit.

The Positive Action team will be holding an event on Friday 21st January 2022 at 17:00hrs

To register your interest and become involved in positive action opportunities please click the link below:

https://staffordshirepolice.tal.net/vx/mobile-0/appcentre-External/brand-3/candidate/so/pm/7/pl/10/opp/898-Contact-Centre-Positive-Action-Event-21-01-2022/en-GB

If you would like to find out more about the role there will be familiarisation sessions on Tuesday 18th January at 19:00hrs and Wednesday 19th January at 19:00hrs. This will take place through Microsoft Teams. To register for either of these events please click on one of the below links.

Please ensure that you book your space as places are limited to 100 guests.

Tuesday 18th January at  19:00pm - Please register before Midday on Monday 17th January

https://staffordshirepolice.tal.net/vx/appcentre-External/brand-3/candidate/so/pm/7/pl/10/opp/888-Contact-Centre-Officer-Familiarisation-Event-18-01-2022/en-GB

Wednesday 19th January at  19:00pm - Please register before Midday on Tuesday 18th January

https://staffordshirepolice.tal.net/vx/appcentre-External/brand-3/candidate/so/pm/7/pl/10/opp/889-Contact-Centre-Officer-Familiarisation-Event-19-01-2022/en-GB

Closing Date for applications  - 9th February 2022 at Midday

Shortlisting Week ending - 11th February 2022        

Situational Judgement and Typing Test / Interviews will be held on the 26th and 27th February 2022 

Course Start Date – Early June 2022

Total salary £29,307 - £34,853

£21,876 - £26,016 plus 20% Shift Allowance and 13.97% Weekend Working