Force Contact Centre Operator

Job Title Force Contact Centre Operator
Grade E £28,071 - £32,613
Plus Shift Allowance 20% Weekend Working 14.21%  
Contract Type Permanent

Staffordshire Police is continually striving to deliver the best possible service for the county’s residents, businesses and visitors. It is a fast-paced organisation, adaptive to modern policing needs and open to continual improvement. 

Everyone who works for the force has an important role to play in shaping the future of Staffordshire Police. The force seeks people who will champion new ways of working, be collaborative and agile and represent in a fair and ethical manner those that Staffordshire Police serve. 

For more information about Staffordshire Police please click the below link: 

Home | Staffordshire Police

 About the Opportunity

***Staffordshire Police Force Contact Centre are looking for aspiring Contact professionals to join our January 2027 intake, helping to establish a safe and confident Staffordshire. ***

Can you remain calm in a crisis?

Are you values driven?

Do you risk assess and make dynamic decisions?

Do you care about the public and the community where you live?

We need people who are willing and able to help members of the public through what could be some of the most challenging moments of their lives. 

Working across the Force Contact Centre your role will include ensuring that all 999/101 emergency/non-emergency calls are answered promptly and professionally.

You will be working with our Response, Neighbourhood Policing and Investigation teams as part of the dispatch function utilising radio and technology systems deploying officers to incidents and dealing with specialist teams to ensure public safety and response to emergency and non-emergency incidents.

You will be the first point of contact with the police. You will be a calm, reassuring voice in someone’s hour of need.  Asking the right questions, listening for vital details and recording information.

Being a Force Contact Centre Operator is certainly not your typical nine-to-five.  You will deal with emergency 999 calls, non-emergency 101 calls and digital platforms which include on-line crime reporting and live chat.   In return, we promise you a competitive starting salary, great learning environment and the pride that comes from helping the communities of Staffordshire.

What can we offer you?

• Total Salary: £37,674 - £43,769 per annum/pro rota, which is inclusive of 20% shift allowance and 14.21% Weekend Working. Please note, shift allowance will be linked to the allocated shift pattern throughout training in accordance with the Police Staff Handbook.
• Staff Benefits: Pension scheme, On site Gym, Staff Restaurant, Free parking, Blue Light card, plus many more outlined below.
• Shift patterns: following transition from the FCC Academy you will be allocated a shift. These shifts cover 24-hour, 7 days a week, 365 days a year operation. This is a rotating shift pattern which includes evenings, nights, weekend and bank holidays.

Force Contact Centre Training Academy

The initial training course is 7 weeks of classroom-based training.  You will receive a range of inputs which will facilitate your journey in becoming a Force Contact Professional.  You will then have a 10-week, Training Academy based exposure to 999 emergency and 101 non-emergency calls. Successful demonstration of competency in these areas will be required before moving onto shift.

Starting your career in our Force Contact Centre will provide you with a wide range of skills and experiences.  There are also opportunities for development, such as becoming a Tutor or Mentor, as well as additional training on certain topics enabling you to become a subject matter expert.

Additional Information

The deadline for submission of applications is Midday Friday 22nd May 2026.

Should your application be progressed you will be required to attend an assessment day. Following successful completion of the assessments you will be required to attend an interview.  Please ensure you dress in professional office wear for all stages of the process.

We will be hosting a Familiarisation Session for this role at Staffordshire Police Headquarters, Weston Road, Stafford, ST18 0YY, 18:30 - 20:30 on Thursday 7th May 2026 (register here - Force Control Room Operator Familiarisation Event - Thursday 7th May 2026 - Staffordshire Police)

Assessments: Saturday 6th and Sunday 7th June 2026.

The assessments will take up to 2 hours.

Interviews: Monday 15th June 2026 - Friday 19th June 2026.

Training Course Date: January 2027 (exact date TBC).

***Due to the amount of applications we receive we are unable to offer alternative assessment and interview dates.***

***Although this is a fixed location role, there will be a requirement to travel to alternative locations within Staffordshire***

Further details of the key tasks, responsibilities can be found within the role profile.

In addition to your salary, you will have access to a range of benefits including:

• Pension Scheme - Employers Pension contribution 21.5% Staffordshire Pension Fund - Staffordshire Pension Fund - Home (staffspf.org.uk)
• Generous holiday entitlement, plus Bank Holidays.
• Sick pay scheme
• Fostering friendly policy
• Family friendly policies – maternity, paternity, parental leave, adoption, disability leave and carers leave
• Access to health and wellbeing support
• Wellbeing and Prayer rooms on site
• Eye care vouchers
• On site Gyms
• Staff associations
• Reward and Recognition
• Blue light Card
• Training and development opportunities
• Car lease scheme
• Cycle to work scheme
• Free Parking at selected sites
• Onsite catering facilities
• Access to Staff Networks
• Union support
• Financial products and services 

Please note that applications are welcomed from all suitably qualified/experienced individuals. However prior consideration will be given to applications from individuals who are ‘at risk’ and employed by Staffordshire Police. If an appointment is made from that at risk group, the post may be withdrawn. In this event, a representative from the People Services team will notify any affected applicants.

Staffordshire Police is fully supportive of Equality, Diversity and Inclusion and strives to employ a workforce that represents the community we serve. 

Our vacancies are open to everyone and all appointments are made based on merit.  We encourage and welcome applications from all underrepresented groups which include: Black, Asian, and minority ethnic backgrounds, female, people who have a disability, those who are neurodivergent and persons of the LGBTQ+ community.

We use positive action to encourage potential candidates from underrepresented groups through targeted step-In support and advice sessions.  If you have the skills, experience and values, that here in Staffordshire Police we pride ourselves on, then we would welcome you to apply.

For more information on Positive Action please email the team on positive.action@staffordshire.police.uk 

For any Recruitment queries please email hrrecruitment.team@staffordshire.police.uk

Residency Eligibility 

Please note you will need to have been a resident in the UK for the last three years consecutively for RV Level roles and five years for MV Level roles (see below link around Vetting for more information)

Please note if you are successful at interview and commence pre-employment checks this will include vetting, please see what this involves and the process via the below link: 

Police vetting process | Join The Police (joiningthepolice.co.uk)