Contact Handler

Staffordshire Police Headquarters
Grade E
Full Time

Have you ever thought of becoming a Contact Handler? You would be at the frontline of Policing, ensuring the public receive an outstanding service from Staffordshire Police.

As you would be the first point of contact for the public, usually at a very distressing time in their life. We are looking for people who think clearly whilst under pressure, and who are able to process and assess information quickly to make important decisions, throughout this time remaining calm and courteous. The role requires a great deal of multi-tasking so whilst carrying out the above you will also be accurately inputting data into various police IT systems, and gathering and assessing information from Force databases to support our frontline Police Officers dealing with the Public.As a member of the team you would be involved in a fast-paced, customer-focused Contact and Response Directorate, based at Police Headquarters, Stafford.

Now is a great time to join Staffordshire Police. There is major investment in new technology, we are looking at ways we can change how we work and are exploring exciting new opportunities to engage and communicate with the public online through our Force Website and also via social media platforms such as Twitter and Facebook – as a member of our Contact team you would have a key role in these developments.

The role in Contact is 24/7 so shift and weekend working enhancements will apply depending on the individual shift pattern.

 * Please note that applications are welcomed from all suitably qualified/experienced individuals. However prior consideration will be given to applications from individuals who are ‘at risk’ and employed by Staffordshire Police. If an appointment is made from that at-risk group, the post may be withdrawn. In this event, a representative from the People Services team will notify any affected applicants.

 “Staffordshire have a strong commitment to equality and diversity in our people, within the organisation and in the services, we provide to our communities.

We want to reflect the communities we serve and one way we can try to achieve this is through a 'positive action' approach.

Positive action is activity which helps employers identify and remove barriers and issues to the recruitment, retention and progression of people who identify with underrepresented groups of the Equalities Act 2010 (i.e. LGBT+, ethnicity, disability), whilst still employing people on merit.

We will be holding a session on Tuesday 8th June at 5pm

Click here to register your interest in being involved in positive action opportunities and support; “

 If you would like to find out more about the role there will be a familiarisation session on Monday 7th and 14th June 2021 at 19:00hrs. This will take place through Microsoft Teams. To register for this event please click on the below link.

Please ensure that you book your space as places are limited to 90 guests.

 Monday 7th June 2021 – 19:00pm

Monday 14th June 2021 – 19:00pm

Closing Date for applications    18th June 2021

Shortlisting                                21st June – 9th July 2021           

Typing Test / Interviews  and Assessment will be held on the 17th and 18th July 2021

Course Start Date – 4th October 2021



Please note that if successful for this role, the following tests and checks will be conducted:
  • Medical assessment 

This opportunity is closed to applications.