Force Control Room Operator March 2024

Staffordshire Police Headquarters
Grade E
Full Time

Can you remain calm in a crisis? Can you assess risk and make quick decisions?

Are you kind and empathetic towards people providing help and advice to reassure victims of crime?

We need people who are able to help members of the public through what could be the worst moments of their lives. 

***Staffordshire Police Headquarters Force Control room are looking for people to join our 2024 intake, helping us make a true difference within our local communities. ***

What can we offer you?

  • Total Salary: £33,297 - £40,022 per annum/pro rota, which is inclusive of 20% shift allowance and 14.21% Weekend Working this could equate to an additional £7,431 per annum, this may differ subject to role responsibilities within the Force Control room.
  • Shift patterns: cover 24-hour, 7 days a week operation; rotating shift pattern which includes evenings, nights and weekend shifts.
  • Staff Benefits: Pension scheme, On site Gym, Staff Restaurant, Free parking, Blue Light card, plus many more!

This reflects the fact we operate a 24/7, 365 days a year, please consider this when applying. 

Working across the Force Control Room your role will include ensuring that all 999/101 emergency/non-emergency calls are answered promptly and professionally and deploying officers to incidents in radio dispatch.

You will be working with our response and neighbourhood policing teams as part of the dispatch function utilising radio and technology systems  deploying officers to incidents and dealing with specialist teams to ensure public safety and response to emergency and non-emergency incidents.

For many people, you will be the first point of contact with the police. You will be a calm, reassuring voice in someone’s hour of need.  Asking the right questions, listening for vital details and recording information.

Being a Force Control Room Operator is certainly not your typical nine-to-five.  You will deal with emergency 999 calls, non-emergency 101 calls and digital 101 which includes on-line crime reporting and social media.   In return, we promise you a good starting salary, great training experiences and the pride that comes from helping others.

Force Control Room Operator Training

The initial training course is 4 weeks classroom-based training.  During this time our new recruits undertake a number of IT courses, receive a range of inputs including risk assessment and investigative standards training.  You will then have the opportunity to take calls with support and guidance from an experienced tutor and will be assigned to a rota and will begin working a shift pattern between 2 and 4 months. 

Starting your career in our Force Control Centre will provide you with a wide range of skills and experiences.  There are also opportunities for development, such as becoming a Tutor or Mentor, or additional training on certain topics enabling you to act as a point of contact to other team members.


Additional Information

The deadline for submission of applications is Midnight on Sunday, 10th March 2024.

Assessments and Interviews: Date to be confirmed

Training Course Date: June 2024

Benefits of working for Staffordshire Police:

Flexi time – flexible working as part of trust driven policing

Pension Scheme - one of the best pension schemes in the country with guaranteed pension payable - for more information please visit Staffordshire Pension Fund - Home (

Annual Leave Entitlement - starting at 26 days plus bank holidays

Sick pay scheme

Fostering friendly policy

Family friendly policies – maternity, paternity, parental leave, adoption

Occupational Health

On site Gyms

Staff associations

Reward and Recognition

Blue light Card – not solely for Staffs police


Staff restaurant at HQ

Free parking

“Staffordshire have a strong commitment to equality and diversity in our people, within the organisation and in the services, we provide to our communities.

We want to reflect the communities we serve and one way we can try to achieve this is through a 'positive action' approach.

Positive Action is activity which helps employers identify and remove barriers and issues to the recruitment, retention and progression of people who identify with underrepresented groups of the Equality Act 2010 (i.e. LGBT+, ethnicity, disability), whilst still employing people on merit.

Click here to register your interest in being involved in positive action opportunities and support; "

Please note that if successful for this role, the following tests and checks will be conducted:
  • Medical assessment 
  • Vetting clearance
  • References

This opportunity is closed to applications.