Force Control Room Operator

Can you remain calm in a crisis? Can you assess risk and make quick decisions?

Are you kind and empathetic towards people providing help and advice to reassure victims of crime?

We need people who are able to help members of the public through what could be the worst moments of their lives. 

***Staffordshire Police Headquarters Force Control room are looking for people to join our 2025 intake, helping us make a true difference within our local communities. ***

What can we offer you?

• Total Salary: £33,297 - £40,022 per annum/pro rota, which is inclusive of 20% shift allowance and 14.21% Weekend Working this could equate to an additional £7,431 per annum, this may differ subject to role responsibilities within the Force Control room.
• Shift patterns: cover 24-hour, 7 days a week operation; rotating shift pattern which includes evenings, nights and weekend shifts.
• Staff Benefits: Pension scheme, On site Gym, Staff Restaurant, Free parking, Blue Light card, plus many more!

This reflects the fact we operate a 24/7, 365 days a year, please consider this when applying. 

Working across the Force Control Room your role will include ensuring that all 999/101 emergency/non-emergency calls are answered promptly and professionally and deploying officers to incidents in radio dispatch.

You will be working with our response and neighbourhood policing teams as part of the dispatch function utilising radio and technology systems  deploying officers to incidents and dealing with specialist teams to ensure public safety and response to emergency and non-emergency incidents.

For many people, you will be the first point of contact with the police. You will be a calm, reassuring voice in someone’s hour of need.  Asking the right questions, listening for vital details and recording information.

Being a Force Control Room Operator is certainly not your typical nine-to-five.  You will deal with emergency 999 calls, non-emergency 101 calls and digital 101 which includes on-line crime reporting and social media.   In return, we promise you a good starting salary, great training experiences and the pride that comes from helping others.

Force Control Room Operator Training

The initial training course is 5 to 6 weeks classroom-based training.  During this time our new recruits undertake a number of IT courses, receive a range of inputs including risk assessment and investigative standards training.  You will then have the opportunity to take calls with support and guidance from an experienced tutor and will be assigned to a rota and will begin working a shift pattern when your classroom training is completed

Starting your career in our Force Control Centre will provide you with a wide range of skills and experiences.  There are also opportunities for development, such as becoming a Tutor or Mentor, or additional training on certain topics enabling you to act as a point of contact to other team members.

Additional Information

The deadline for submission of applications is Midday Friday 11th October 2024.

Should your application be successful you will be required to attend an assessment on one of the following days.

Assessments : Saturday 19th October 2024 or Sunday 20th October 2024

The assessment will take an hour

Interviews: Week commencing 4th November 2024

Training Course Date: Monday 24th February 2025

Benefits of working for Staffordshire Police:

Pension Scheme - one of the best pension schemes in the country with guaranteed pension payable - for more information please visit Staffordshire Pension Fund - Home (staffspf.org.uk)

Annual Leave Entitlement - starting at 26 days plus bank holidays

Sick pay scheme

Fostering friendly policy

Family friendly policies – maternity, paternity, parental leave, adoption

Occupational Health

On site Gyms

Staff associations

Reward and Recognition

Blue light Card – not solely for Staffs police

Lottery

Staff restaurant at HQ

Free parking

As ‘One Force’ across Staffordshire, we know that Diversity and Inclusion help us improve our decision making, encourage creativity and embrace innovation so all our people can thrive.

Our vacancies are open to everyone and all appointments are made based on merit and achievements. We encourage applications from candidates from Black, Asian, and minority ethnic backgrounds, gender, people who have a disability, those who are neurodiverse and persons of the LGBTQ+ community.

We use positive action to encourage potential candidates from underrepresented groups through targeted step-In support and advice sessions.  If you have the skills, experience and values, that here in Staffordshire Police Force we pride ourselves on, then we would welcome you to apply.

In support of your application the Positive Action team has organised an online session where they can offer you an insight of the role and the Force. The meeting will take place on 3rd October 2024 17:30 – 18:30. If you would like to attend please email positive.action@staffordshire.police.uk for the link.

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