Service Desk Agent

Service Desk Agent

Grade E - £23,835 - £27,690

Staffordshire Police is continually striving to deliver the best possible service for the county’s residents, businesses and visitors. It is a fast-paced organisation, adaptive to modern policing needs and open to continual improvement.

Set out within the force’s Policing Plan, Staffordshire Police has clear direction and ambition through five main priorities; Modern Policing, Early Intervention, Supporting Victims and Witnesses, Managing Offenders and Reoffending and Public Confidence. These priorities support the exciting changes that have already taken place and provide the framework for changes to come.

Everyone who works for the force has an important role to play in shaping the future of Staffordshire Police. The force seeks people who will champion new ways of working, be collaborative and agile and represent in a fair and ethical manner those that Staffordshire Police serves.

About the opportunity

If you’ve got an IT background that involves strong interpersonal skills and a keen attention to delivering excellent customer service, we’re looking for a Service Desk Agent to join our newly formed in-house IT team within Staffordshire Police.

We are about to embark upon a significant period of transformational change across our IT estate, so a need motivated and enthusiastic Service Desk Agent who is keen to join a team focused on the future and be part of our journey in delivering critical IT systems to front line policing.

Further details and key tasks, responsibilities can be found within the role profile.

The closing date for receipt of CV's is Midday on Monday 30th January 2023

Benefits of working for Staffordshire Police: 

Flexi time – flexible working as part of trust driven policing
Pension Scheme - Employers Pension contribution 15.5%
Annual Leave Entitlement - starting at 26 days plus bank holidays 
Sick pay scheme
Fostering friendly policy
Family friendly policies – maternity, paternity, parental leave, adoption
Occupational Health
On site Gyms
Staff associations
Reward and Recognition
Blue light Card – not solely for Staffs police
Lottery
Staff restaurant at HQ
Free parking 

Please note that applications are welcomed from all suitably qualified/experienced individuals. However prior consideration will be given to applications from individuals who are ‘at risk’ and employed by Staffordshire Police. If an appointment is made from that at risk group, the post may be withdrawn. In this event, a representative from the People Services team will notify any affected applicants.

Staffordshire have a strong commitment to equality and diversity in our people, within the organisation and in the services we provide to our communities.

We want to reflect the communities we serve and one way we can try to achieve this is through a 'positive action' approach.

Positive action is activity which helps employers identify and remove barriers and issues to the recruitment, retention and progression of people who identify with underrepresented groups of the Equalities Act 2010 (i.e. LGBT+, ethnicity, disability), whilst still employing people on merit.

Click here to register your interest in being involved in positive action opportunities and support; Positive.action@staffordshire.pnn.police.uk