ICT TECHNICIAN – ICT, STRATEGY & INTELLIGENCE DEPARTMENT (SID)

STAFFORDSHIRE FIRE & RESCUE SERVICE

 Salary:                             Grade 4 (£20,043 - £22,129)

Other Allowances:      20% Availability Allowance   (Technicians will be trained in on-call duties and expected to commence within 3-6 months of start date).

 The post holder will be required to provide first/second line 24 hour technical support on a rota basis.  This will include weekends and bank holidays

Hours:                              37 hours (Green Book) - Flexible working scheme in operation                         

Location:                        Based at SFRS Headquarters, Pirehill, Stone, Staffs, ST15 0BS

Status:                             Substantive

About the role:

To assist in the provision of an efficient and effective technical support team within the ICT Department. 

Duties to include:

• Provide first and second level support service for all ICT resources for users across the Service. This includes fault identification, fault reporting, fault escalation, and liaising with external contractors and service level providers to ensure successful and timely resolution and outcomes.
  
  
• Provide maintenance of hardware and peripheral devices, including the installation and proving of hardware and software, and the testing of modifications made to applications as required.
  
  
• Provide technical support to Service users of information systems to diagnose and resolve Network, PC and Thin Client Terminal related problems to ensure systems remain available.
• Assist in the provision of support, and liaise on technical issues relating to systems and equipment in operational vehicles, stations and departments, and portable devices.
  
  
• Provide technical support for software, hardware, and communications equipment, assisting with rectification of system faults and problems.
  
  
• Provide first line support on the ICT Service Desk. Escalate issues that are out of scope using the established escalation procedure.  Document faults.  Open tasks and maintain accurate information and timely updates using the Service Desk recording system.  Update the knowledge base as and when required.

• Learn new application functionality, share best practices with team members, and apply new knowledge effectively.

• Assist with systems development, and security and integrity, ensuring maintenance routines and back-up services are provided.
  
  

Person Specification:

We are looking for candidates who can demonstrate this criteria:

PERSONAL ATTRIBUTES REQUIRED - ESSENTIAL

Qualifications/Experience 

• HNC in Computer related subject, or a minimum of 2 years experience in a computer related environment.
• Knowledge of front, back end, and bespoke systems.
• Knowledge of voice and data networking solutions.

Complexity

• Ability to handle a high volume of work and achieve results.
• Work involves creative application of wide range of technical principles.

Knowledge & Skills

• Knowledge of Microsoft operating systems and software.
• Knowledge of available hardware solutions to include servers, pc's and printers.
• Knowledge of “thin client” technology
• Previous experience dealing with system faults and rectification as part of a Help Desk Team.

Personal Competencies

• Manual Handling
• Time management skills.
• A logical thinker who pays attention to detail.
• Able to work under pressure and to deadlines.
• Current Driving Licence

Benefits of working for Staffordshire Fire and Rescue Service:

• Enhanced Annual Leave Entitlement
• Generous Pension scheme
• Access to Onsite Gyms and Fitness Advisor
• Free Parking at most sites
• Enhanced Maternity PackageBenefits are paid on satisfying the eligibility criteria
• Occupational Health - On-site fully funded Occupational health centre to support all employees.
• Employee Assistance Programme (EAP) - An EAP is an online and telephone employee benefit designed to help you deal with personal and professional problems that could be affecting your home life or work life, health and general wellbeing.
• Eye Tests
• Flexible Working Scheme - Flexible working in operation to allow employees, where possible, to flexible start and finish work meeting both personal and the organisational needs.
• The Firefighter Charity - “Support the mental, physical and social needs of all serving and retired members of the UK's fire family. Here's everything you need to know” https://www.firefighterscharity.org.uk/
• Cycle Scheme
• Blue Light Card
• Flamesavers - A credit union offering SFRS personnel loans and saving accounts.
• Rewards for Rescue

Staffordshire have a strong commitment to equality and diversity in our people, within the organisation and in the services we provide to our communities.
We want to reflect the communities we serve and one way we can try to achieve this is through a 'positive action' approach.
Positive action is activity which helps employers identify and remove barriers and issues to the recruitment, retention and progression of people who identify with underrepresented groups of the Equalities Act 2010 (i.e. LGBT+, ethnicity, disability), whilst still employing people on merit.
Click here to register your interest in being involved in positive action opportunities and support; Positive.action@staffordshire.pnn.police.uk 

Additional Information:

If competence and application are demonstrated, a pathway to the ICT Engineer role may be made available.

This vacancy is being advertised internally and externally

Closing date for receipt of all applications is midnight 25th September 2022

To apply, please click on the link to our internal careers site.

All communication regarding this vacancy will be issued via email, so please check your email account on a regular basis.

If you have any enquiries please contact:

William Stevens – Service Desk Team Leader, 07967 573541

Steph Cooper – HR Officer on 07528 083155