ICT Engineer

Job Title: ICT Engineer
Department: ICT, Strategy & Intelligence Department (SID)
Employer: Staffordshire Fire & Rescue Service
Salary: Grade 6 (£29,269 - £32,076)
Allowances: 20% Availability Allowance for being on call

About Us:
Staffordshire Fire & Rescue Service (SFRS) is seeking a skilled and motivated ICT Engineer to join our ICT, Strategy & Intelligence Department (SID). This is an exciting opportunity to work in a dynamic environment and contribute to the effective provision of technical support for the entire service.

Key Details:

• Hours: 37 hours per week (Green Book) - Flexible working scheme in operation.
• Location: SFRS Headquarters, Pirehill, Stone, Staffs, ST15 0BS.

Role Overview: The ICT Engineer will work as part of the service desk team to monitor and maintain effective technical support within the Service. This role involves providing first and second-line support on a 24-hour rota basis, including weekends and bank holidays.

Key Duties:

• Provide first and second-level support for all ICT resources, including fault identification, reporting, escalation, and liaising with external contractors for timely resolution.
• Build and maintain strong relationships with senior stakeholders and third-party contractors, ensuring effective communication and issue resolution.
• Stay updated on existing and emerging technologies, influencing user requirements, and collaborating with the technical team on ongoing and prospective projects.
• Provide high-level technical advice and guidance to Managers, evaluating infrastructure and system proposals, and ensuring technical standards are met.
• Interpret user requirements, develop project proposals, and communicate work schedules for internal and external parties.

Person Specification: Qualifications/Experience:

• HNC in Computer-related subject or a minimum of 2 years of experience in a computer-related environment.
• Knowledge of development and implementation of both front and back-end systems.
• Knowledge of voice and data networking solutions.

Knowledge & Skills:

• Advanced knowledge of Microsoft operating systems and software.
• Advanced knowledge of available hardware solutions, including servers, PCs, and printers.
• Previous experience with "thin client" technology and Cisco Networking Systems for an integrated IP infrastructure.

Personal Competencies:

• Manual Handling.
• Interpersonal and relationship management skills.
• Time management skills.
• Logical thinker with attention to detail.
• Ability to work under pressure and meet deadlines.
• Self-motivated and able to influence and motivate others.
• Current Driving Licence.

Benefits:

• Enhanced Annual Leave Entitlement.
• Generous Pension Scheme.
• Access to Onsite Gyms and Fitness Advisor.
• Free Parking at most sites.
• Enhanced Maternity Package.
• Occupational Health Center.
• Employee Assistance Programme (EAP).
• Eye Tests.
• Flexible Working Scheme.
• The Firefighter Charity support.
• Cycle Scheme.
• Blue Light Card.
• Flamesavers - Credit union offering loans and savings accounts.
• Rewards for Rescue.

SFRS is committed to equality and diversity in our workforce and services provided to our communities.

How to Apply: To apply for this role, please submit your CV and a cover letter outlining your relevant experience in one document to the CV file on the application. The deadline for applications is 6th of May 2024, 12 midday.

Staffordshire Fire & Rescue Service is an equal opportunity employer. We encourage applications from candidates of all backgrounds and experiences.